Aftersales Manager
Aftersales Manager
*Please note that only Singaporeans/PR may apply.
The Aftersales Manager is responsible for overseeing all Aftersales activities within the assigned region, ensuring strong dealer performance, customer satisfaction, and compliance with Audi brand and technical standards.
Success in this role requires strong dealer relationships, data-driven performance management, and effective cross-functional and stakeholder collaboration.
The role and job responsibilities:
Network Performance & KPI Management
- Plan, monitor, and drive Aftersales KPIs (such as Service, Parts, Oil, Accessories)
- Analyse dealer performance across service, workshop, and parts to identify gaps and implement action plans
- Conduct quarterly surveys, monthly activity reporting, and post-visit dealer reports
- Provide business consultancy, performance management, and coaching to the dealer network
Customer Experience, Goodwill & Quality Assurance
- Manage customer care channels, satisfaction KPIs, and goodwill processes
- Conduct regular customer care reviews with dealers and oversee customer recovery actions
- Set up, manage, and analyse customer satisfaction and STLI (Technical) KPI platforms
- Lead product quality case reviews and implement corrective actions with dealers
- Escalate cases to Audi AG Technical Support Centre (TSC) where required
- Conduct monthly technical discussions with dealers and Audi AG
- Monitor recall, safety, and service campaign completion and define action plans
- Manage related enquiries with government authorities i.e.LTA
Warranty, Policy & Compliance
- Review and optimise dealer warranty and policy claim processes
- Interpret and communicate local and factory warranty policies
- Manage extended warranty programs with dealers and underwriters
Review and optimise dealer warranty and policy claim processes
- Analyse service facilities and recommend improvements aligned with Audi AG standards
- Conduct LiS audits, Service Core Process audits, and Retail audits
- Advise dealers on correct tooling and equipment usage
- Manage parts and tooling requirements for new model introductions
- Roll out and ensure compliance with Service Core Process and Dealer Standards
- Ensure adherence to Stock Vehicle Maintenance Standards
Training & Development
- Conduct training needs analysis across the dealer network
- Provide training recommendations to Regional Training
- Support training certification and assessment centre activities
Sales Support
- Support service marketing campaigns and promotions in line with Audi AG planning
- Collaborate on accessory campaigns to improve penetration and fitment
- Identify and coordinate new Aftersales business opportunities
Reporting, Communication & Market Feedback
- Maintain regular engagement with Dealer Management on Aftersales operations
- Support dealers in achieving annual Aftersales targets
- Provide up-to-date technical and operational information to the network
- Prepare and present reports to internal management and dealers on performance, trends, and opportunities
- Submit monthly Aftersales activity reports and dealer visit reports
Other Duties
- Perform any additional tasks as required to support business needs
What makes you perfect for the role! You would have
We’re looking for individuals who embody these qualities:
- Proven experience in dealer management and customer engagement within a commercial environment.
- Prior experience with financial oversight and performance metrics.
- Strong understanding of dealer business models, KPIs, and operational standards.
- High-level communication and stakeholder management skills.
- Background in technical Aftersales operations, preferably with trade certification.
- Proficient in Microsoft Office tools and Business Objects.
- Willingness to travel when required.
- Confident in delivering presentations and representing the brand to high-profile stakeholders.
- Product knowledge and service development expertise preferred.
Who we are:
The AUDI AG stands for sporty vehicles, high build quality and progressive design – for “Vorsprung durch Technik.” The Audi Group is among the world’s leading producers of premium cars. To play an instrumental role in shaping the transformation as we head into a new era of mobility the Company is implementing its strategy step by step.
Why join us?
At Audi, we don’t just sell cars—we create extraordinary experiences. As part of our team, you’ll drive innovation, inspire ambition, and deliver excellence in everything you do. If you’re ready to accelerate your career in an exciting, fast-paced environment, this is the opportunity you’ve been waiting for.
Be a part of the Audi family.
Send us your CV today at hr_recruit@audi.com.sg
- (You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Audi Singapore Pte Ltd for assessing your career application).
