Aunty Patsy is always happy to connect with customers and chat with them. Another satisfied customer, Mr. Michael Lim, calls her the bright spark who never fails to make his day. He explains: “She is very quick to attend to customers, always with a bright smile and a chirpy demeanour. Patsy always carries herself well, in congruence with the image that Audi portrays. She is also sincere when engaging in conversations with customers in the waiting area. All in all, if I had ten thumbs, I would give (her) ten thumbs up.”