2. Data Protection
2.1 Audi Singapore Pte Ltd is committed to ensuring that your personal data is protected. The purpose of this document is to explain how we collect information about you, the procedures that we have in place to safeguard your privacy and how you can instruct us if you prefer to limit the use of that information.
2.2 Audi Singapore Pte Ltd will collect and use your personal data which we obtain directly from you, for example from information we obtain as a result of our relationship with you, for any of the following purposes, where applicable:-
a. for the purposes set out in paragraph 1.1 above;
b. for research, audit and analysis purposes so that we can monitor and improve the services we provide, for administrative purposes and geographical and statistical analysis; and
c. for the purpose of direct marketing, including organizing events for you, to inform you of any new products, promotions or services provided by Audi Singapore Pte Ltd.
2.3 We will also disclose your information to:-
a. our service providers, for example, providers of web hosting or maintenance services, for the purpose of supplying us with the inter connected servers and/or web site links with the relevant authorities.
b. to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide, for administrative purposes and geographical and statistical analysis.
c. to our services providers for the purpose of direct marketing.
d. to Audi AG, its/their related corporations and contractors for the purpose of market research and product planning;
e. to our business partners for the purpose of carrying out product promotions;
f. to Audi AG, its/their related corporations and contractors for the purposes of obtaining assurance from the vehicle manufacturer(s) on the quality of products and services and for the development of new products and services;
g. to Audi AG, its/their related corporations and contractors in order to facilitate orders for the vehicle(s);
h. to Audi AG, its/their related corporations and contractors for the purposes of ensuring uniform service processes and preventing excessive customer contact; and
i. to Audi AG, its/their related corporations and contractors for the purposes of providing comprehensive customer care and customer support via various channels.
2.4 We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever is the later.
2.5 If we change our data protection policy, we will e-mail you and may place notices on our web site, so that you may be aware of the information we collect and how we use it at all times. Our email to you will require your consent to our use of your information in that way. Continued use of our services will signify that you agree to any such changes, unless the law requires otherwise.
2.6 You have a right to request a copy of the personal data we hold about you and information about the ways in which your personal data is used or disclosed during the past year. If you wish to exercise this right, please:-
a. put your request in writing and indicate whether you would like to have a copy of your personal data or you wish to have information about the ways in which your personal data is used or disclosed during the past year or both;
b. include proof of your identity; and
c. specify the personal data you want access to, including any account or reference numbers where applicable.
We will reply to you as soon as reasonably possible upon our receipt of your aforesaid request. You may be required to pay to access your personal data, if and to the extent permitted under the applicable data protection laws.
2.7 You have the right to correct any inaccuracies in your data free of charge. If you wish to exercise this right, please:
a. put your request in writing;
b. provide us with enough information to identify you (e.g. your account number, username, registration details); and
c. specify the information that is incorrect and what it should be replaced with.
2.8 You have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, please:
a. put your request in writing by way of an email sent to us
b. provide us with your name, NRIC number, mobile number, email and vehicle registration number to identify you;
c. If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. voice call, SMS, MMS, fax, mailers or email), please specify the channel you are withdrawing your consent to.
2.9 Please address your communications pertaining to our data protection terms to:
The Data Protection Officer
Audi Singapore Pte Ltd
Address:
8 Kallang Avenue, Aperia Tower 1
#08-01
Singapore 339509
Email address:
enquiry@audi.com.sg